$1,000,000,000,000. One T-R-I-L-L-I-O-N dollars. That’s how much enterprises worldwide spend annually on digital transformation. And yet, a staggering 70% of these initiatives are considered to be failures in the end.
The question is: what are we doing wrong?
Here at Celonis, as we’ve worked with industry-leading companies around the world on their transformation efforts, we’ve seen some incredible success stories. Real businesses achieving real business change. And we’ve come to believe that there are a few key things successful transformations have in common. No, it doesn’t have to be a big, flashy digital transformation initiative or a rip-and-replace of all of your existing systems.
Real business transformation is about an incremental, focused effort on improving the day-to-day operations in order to increase defined outcomes.
And it all starts with your business processes, which are too often an afterthought. In fact, 86% of the leaders we surveyed said that they didn’t include internal business processes in their transformation initiative.
You might say: Well, we are focused on our business processes. We have BI dashboards that track our KPIs. We have Process Excellence people with Six Sigma black belts. We’ve held process mapping workshops — with expensive consultants! We’ve even started to implement automation. And yet, you aren’t seeing breakthrough results. Why?
Because these methods can only tell you part of the story.
They treat the symptoms of friction, not the root causes. They show issues after-the-fact, not in real-time. They tell you how the process should work, not how it’s actually running. They’re focused on standardizing processes, instead of optimizing them for outcomes. They’re transactional systems built to track data, not to show you how that data runs through your business processes. They offer quick-fix solutions, not long-term improvement. Process Mining is a revolutionary new approach to these age-old process problems.
In this guide, we’ll show you how to get started for free using Celonis Snap.
